Product Condition Guide

At Chicago Barstools & Chairs, we believe buying furniture should be transparent and straightforward.

Unlike many retailers, we don't simply label products as "new" or "used." Every item is individually inspected and assigned a condition rating based on its overall appearance and functionality.

Many of our products are open-box or customer returns from major retailers. Our goal is to accurately represent each item so you know exactly what to expect before it arrives.

Our Condition Ratings

Excellent

Items in Excellent condition are in like-new condition with little to no visible cosmetic wear.

These products have been inspected, are fully functional, and are suitable for customers looking for furniture that closely resembles a brand-new retail item.

You can expect:

• Fully functional

• Little to no visible cosmetic wear

• Clean overall appearance

• Excellent value compared to retail pricing

Very Good

Items in Very Good condition are fully functional but may show light cosmetic wear from previous handling or shipping.

Examples may include:

• Light scratches

• Small scuffs

• Minor finish imperfections

These imperfections do not affect normal use and will be shown or described whenever possible.

Good

Items in Good condition remain fully functional but have more noticeable cosmetic wear.

Examples may include:

• Visible scratches

• Small dents

• Paint or finish blemishes

• Cosmetic discoloration

These products are discounted accordingly and provide outstanding value for customers who prioritize function over appearance.

As-Is

Items sold As-Is may have cosmetic damage, missing hardware, missing parts, or other disclosed issues.

These items are sold exactly as described and are best suited for customers who are comfortable making minor repairs or accepting visible imperfections.

Our Inspection Process

Every product is individually inspected before it is offered for sale.

Whenever possible, we provide:

• Detailed product descriptions

• Multiple photographs

• A video of the actual item before delivery

• Disclosure of any known cosmetic imperfections

Our goal is to eliminate surprises and ensure you know exactly what you're purchasing.

Customer Approval

Before delivery, customers receive photos and a video of the actual item.

Delivery is scheduled only after the customer confirms they have reviewed and approved the item's condition.

Our Promise

We believe honesty builds trust.

If an item has imperfections, we'll tell you.

If it looks great, we'll tell you.

Our mission is simple: provide quality furniture at exceptional prices while giving every customer the confidence to purchase with complete transparency.