Returns & Refund Policy

At Chicago Barstools & Chairs, we strive to make every purchase a positive experience. To ensure complete transparency, we provide detailed descriptions, photographs, and a video of the actual item before your order is delivered.

Customer Approval Before Delivery

Before scheduling delivery, you will receive:

• Photos of the actual item you'll receive

• A video showing the item's condition

• A description of any visible cosmetic imperfections, if applicable

By confirming your order after reviewing this information, you acknowledge that you have approved the item's condition prior to delivery.

Returns

Because every customer has the opportunity to inspect and approve the item before delivery, we are unable to accept returns or exchanges due to:

• Change of mind

• Color, style, or size preferences

• Minor cosmetic imperfections that were disclosed before delivery

• Buyer's remorse

Our goal is to ensure there are no surprises when your furniture arrives.

Damaged During Delivery

If your order is damaged during transportation by our delivery team, please notify us immediately at the time of delivery.

If we determine that the damage occurred during transport, we will, at our discretion:

• Repair the item (when practical),

• Replace the item with the same or a comparable product (subject to availability), or

• Issue a full refund if a replacement is not available.

Incorrect Item

If you receive an item different from the one you approved, please contact us immediately. We will arrange to correct the mistake at no additional cost.

Refunds

Approved refunds will be processed using the original method of payment. Processing times may vary depending on your financial institution.

Questions

If you have any questions about a product before purchasing, we encourage you to contact us. We're happy to provide additional photos, videos, or information so you can make an informed decision with confidence.