Frequently Asked Questions
Your Questions, Answered
-
We specialize in high-quality bar stools, counter stools, dining chairs, accent chairs, tables, and other furniture at prices well below traditional retail.
Many of our products are open-box or customer returns from major retailers and are individually inspected before being offered for sale.
-
Most of our inventory consists of open-box or customer-return furniture from major retailers. Every item is individually inspected, and its condition is clearly described before purchase.
To learn more about our grading system, please visit our Product Condition Guide.
-
Absolutely.
We encourage customers to schedule a visit and see the actual item in person before making a purchase. You're welcome to inspect the furniture, check its condition, and make sure it's exactly what you're looking for.
If you're unable to visit, we're also happy to provide detailed photos and a video of the actual item before delivery whenever possible.
Our goal is simple: we want you to feel completely confident in your purchase before you take it home or have it delivered.
-
Yes!
We currently offer FREE local delivery within 15 miles of O'Hare International Airport on qualifying orders.
Please visit our Delivery Policy page for complete details.
-
Our current delivery days are:
Thursday
Sunday
After your order is placed, we'll contact you to schedule your delivery.
-
At this time, we primarily serve customers throughout the Chicago metropolitan area.
As our business grows, we plan to expand shipping options for select products.
-
Because every customer receives photos and a video of the actual item before delivery and approves its condition, we generally do not accept returns due to buyer preference or cosmetic imperfections that were disclosed before delivery.
Please see our Returns & Refund Policy for complete details.
-
If your furniture is damaged during transportation by our delivery team, please notify us immediately.
Depending on the situation, we may repair the item, replace it (subject to availability), or issue a refund.
Please refer to our Returns & Refund Policy for additional information.
-
Our prices are competitively set based on the condition and value of each item.
While occasional promotions may be available, our goal is to offer fair pricing every day.
-
Our Privacy Policy explains how we collect, use, and protect your personal information. You can find it in the footer of our website or by visiting the Privacy Policy page.
-
Our Terms & Conditions outline the rules governing the use of our website, purchases, pricing, and other important information.
A link is available in the footer of every page.
-
Our Delivery Policy explains our delivery area, delivery schedule, what's included with delivery, and what to expect after placing an order.
A link is available in the website footer.
-
Our Returns & Refund Policy explains our customer approval process, refund eligibility, and how we handle items damaged during delivery.
A link is available in the website footer.
-
I still have questions.
We're always happy to help.
If you have questions about a product, delivery, or your order, please contact us before purchasing. We'll gladly provide additional photos, videos, or information to help you shop with confidence.
Contact us
Have a question or ready to schedule a pickup? Please include the item name or description so we can confirm availability. We typically respond within 1 hour, Monday thru Saturday 9:00 am to 9:00 pm.